The company you work for recently delivered a shipment of laptops to a business in another state. The laptops arrived two days late, and four of the ten laptops arrived damaged. Obviously, the customer was not very happy, but you were able to repair the situation and your customer has agreed to continue to do business with you. Your employee was responsible for the late arrivals and, possibly, for the damaged merchandise.
Now you must communicate this situation to your supervisor and your employee and you decide to share this incident with a friend. How would you explain the problem and how you corrected it to your supervisor? Also, how would you communicate the situation to your employee and to your friend? Write the three e-mail messages, and attach them to the Discussion Area. Be sure to designate which e-mail is to your supervisor, your employee, and your friend.
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