q 1a.What are the purpose of change management ?q1b.What are the three different types of changes ?
q 1c.What is a relationship between changeq Incidentq Service Request q Release
q 2a. What are the Fiverisk indicators of poor change management ?
q 2b.What are the typical questions that a change management tool can ask the change requester?
q 3a.What is the difference between Release, unit and packagein IT service provision context?
q 3b.What is a drift management in the context of configuration management?q3c.What are the two types of the configuration management?
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