Scenario 1: You are working as part of the wait staff at a local restaurant. A customer you are serving has called you over her table and has complained that she has found a hair in her meal. However, she has finished her meal and there is no hair to be seen. She is visibly unhappy and demanding a refund. This is not the policy of your restaurant. 1. Name 3 conflict resolution techniques and explain how you will use this to resolve the conflict: 2. What are the dangers of leaving this conflic …
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