MGT DB 3.2 Hotel Paris

Topic: MGT DB 3.2 Hotel Paris Read article and answer the two questions

Translating Strategy into HR Policies and Practices Case*,§
IMPrOVING PErFOrMANCE at The Hotel Pais
The New Interviewing Program
The Hotel Paris’s competitive strategy is “To use superior 
guest service to differentiate the Hotel Paris properties, 
and to thereby increase the length of stay and return rate 
of guests, and thus boost revenues and profitability.” HR manager Lisa 
Cruz must now formulate functional policies and activities that support 
this competitive strategy, by eliciting the required employee behaviors 
and competencies.
As an experienced HR professional, Lisa knew that the company’s 
new testing program would go only so far. She knew that, at best, em-
ployment tests accounted for perhaps 30% of employee performance. It 
was essential that she and her team design a package of interviews that her hotel managers could use to assess—on an interactive and personal 
basis—candidates for various positions. It was only in that way that the 
hotel could hire the sorts of employees whose competencies and be-
haviors would translate into the kinds of outcomes—such as improved 
guest services—that the hotel required to achieve its strategic goals.
Lisa receives budgetary approval to design a new employee interview 
system. She and her team start by reviewing the job descriptions and job 
specifications for the positions of front-desk clerk, assistant manager, se-
curity guard, valet, door person, and housekeeper. Focusing on develop-
ing structure valet, door for each position, the team sets about devising 
interview questions. For example, for the front-desk clerk and assistant 
manager, they formulate several behavioral questions, including, “Tell me 
about a time when you had to deal with an irate person, and what you 
did.” And, “Tell me about a time when you had to deal with severalconflicting demands at once, such as having to study for several fi-
nal exams at the same time, while working. How did you handle the 
situation?” They also developed a number of situational questions, in-
cluding “Suppose you have a very pushy incoming guest who insists 
on being checked in at once, while at the same time you’re trying to 
process the check-out for another guest who must be at the airport 
in 10 minutes. How would you handle the situation?” For these and 
other positions, they also developed several job knowledge questions. 
For example, for security guard applicants, one question her team 
created was, “What are the local legal restrictions, if any, regarding us-
ing products like Mace if confronted by an unruly person on the hotel grounds?” The team combined the questions into structured interviews 
for each job, and turned to testing, fine-tuning, and finally using the 
new system.
7-28. For the jobs of security guard, and valet, develop five ad-
ditional situational, five behavioral, and five job knowledge 
questions, with descriptive good/average/poor answers.
7-29. Combine your questions into a complete interview that you 
would give to someone who must interview candidates for 
these jobs.

Order a unique copy of this paper
(550 words)

Approximate price: $22

Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
The price is based on these factors:
Academic level
Number of pages