In groups of 3, select an organisation that you are either familiar with (you may, or may have, worked there) or have researched. The organisation should have a focus on manufacturing or operations such as an airline, resort operator with a high level of direct customer contact. You may also loom at services operations. You may choose to focus on an organisation in another industry but you should seek advice from your lecturer first. For this organisation, you may identify operational issu …
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