1. Which of the following statements about the importance of communication is true?
a. Many of the basic management processes cannot be performed without effective communication.
b. Oral communication is the most important skill for college graduates who are entering the work force.
c. Poor communication skill is the single most important reason that people do not advance in their careers.
d. Communication is especially important for top managers.
e. All of these statements about the importance of communication are true.
Which of the following statements about what makes a successful leader is true?
a. Successful leaders have the same traits that nonleaders have.
b. Successful leaders have drive, which is defined as the ability to attract and retain the best employees.
c. Successful leaders are confident about their ability to make long-term strategic decisions even if the decisions seem risky to others.
d. Successful leaders believe in individual reciprocity.
e. None of these statements about what makes a successful leader is true.
Conscientiousness is ____.
a. the degree to which someone is organized, hardworking, responsible, and achievement-oriented
b. the degree to which someone is curious
c. the degree to which someone is active and gregarious
d. the degree to which someone is cooperative, flexible, good-natured, tolerant, and trusting
e. defined by none of these
Of all types of departmentalization, ____ departmentalization requires the highest level of management skill for successful implementation.
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