Exam Questions 1. What is the current capacity and capacity utilization of Susan’s team? 2. How should Susan reorganize her division in order to achieve no abandoned calls? (Note: Think about both the operational and managerial consequences of your recommendations). 3. What are the pros & cons of each of the three routing strategies? Which one would you recommend to

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Exam Questions 1. What is the current capacity and capacity utilization of Susan’s team? 2. How should Susan reorganize her division in order to achieve no abandoned calls? (Note: Think about both the operational and managerial consequences of your recommendations). 3. What are the pros & cons of each of the three routing strategies? Which one would you recommend to InterBank? Deliverable: Case Analysis Each student must submit a report (maximum 4 double-spaced pages of text, 12 font, …

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