Erica was smiling during the meeting, but Lorraine found out through other colleagues that Erica took offence to what happened in that meeting. What should Lorraine do? Ignore Erica, and continue as though nothing has happened, because bringing it up would make things more awkward. In a one-on-one meeting with Erica, Lorraine tells Erica that she had heard from another colleague that Erica was upset about the meeting. Lorraine sternly tells Erica that it would …
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