Department of Motor Vehicle (DMV)

7. A Department of Motor Vehicle (DMV) testing center currently has six (6)
testers who test 68 drivers per day. Each tester can test twelve (12) drivers per day. Testers
are complaining about being too busy and the center being understaffed. In order for there to
be 80% utilization of the testers, how many testers should be added at the center and why?
How could we improve it? Please show all of your work.

8. Differentiate among product layout, process layout, cellular layout, and fixed position
layout. State the advantages and disadvantages of each. Give real world examples of
each and explain why the example fits the layout model.

9. Differentiate between a “flow blocking delay” and a “lack of work delay.” How
can each be reduced? What is the overall objective and why?

10. What are at least six questions that must be addressed in designing a
workstation. In addition, please explain why each question is important.

11. Explain the socio-technical approach to job design and some ways to
implement it.

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