Read the Hoosier Burger scenario on page 161 in Chapter 5 of the text and address the following in a 1 to 3 page APA style paper:
a. Assume you are preparing the customer satisfaction questionnaire. What types of questions would you
include? Prepare five questions that you would ask.
b. What types of questions would you ask the waiters? What types of questions would you ask the cooks?
Prepare five questions that you would ask each group.
c. What types of documents are you likely to obtain for further study? What types of documents will most
likely not be available? Why?
Juan Rodriquez has assigned you the task of requirements determination for the Hoosier Burger project. You are looking forward to this opportunity because it will allow you to meet and interact with Hoosier Burger employees. Besides interviewing Bob and Thelma Mellankamp, you decide to collect information from Hoosier Burger’s waiters, cooks, and customers.Mr. Rodriquez suggests that you formally interview Bob and Thelma Mellankamp and perhaps observe them performing their daily management tasks. You decide that the best way to collect requirements from the waiters and cooks is to interview and observe them. You realize that discussing the order-taking process with Hoosier Burger employees and then observing them in action will provide you with a better idea of where potential system improvements can be made. You also decide to prepare a questionnaire to distribute to Hoosier Burger customers. Because Hoosier Burger has a large customer base, it would be impossible to interview every customer; therefore, you feel that a customer satisfaction survey will suffice.
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.Read more
Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.Read more
Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.Read more
Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.Read more
By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.Read more