Consider simple bank operations with two types of customers: Standard and Preferred. Preferred customers are more valuable from the bank’s perspective as they usually have higher balances in their accounts and/or pay higher fees for bank services. The bank operates for 8 hours a day with 6 cashiers available at all times. Currently the bank has two cashiers allocated to serve Preferred customers while the remaining 4 deal with standard customers (therefore, customers form two queues: one q …
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