BUSI2003 Week 3 Midterm Exam Latest (Updated)

  
Question 
Question 1
Which of the following statements concerning service guarantees is false? 
A service guarantee is a way to avoid compensating customers for a service failure.
A service guarantee is a way to define a service and ensure satisfactory delivery to the customer.
A service guarantee is a mechanism to build customer loyalty.
A service guarantee is a tool to clarify exactly what the service must provide.
Question 2 
A major drawback of a line process is the jumbled flow, which reduces the throughput and efficiency. 
True
False 
Question 3 
Process selection choices affect all parts of the firm and thus involve all functional areas along with general management.
True
False 
Question 4 
The Knee-Hugger Jeans Company makes designer jeans in six colors under a make-to-stock approach. In response to a new fashion craze, customers have expressed the desire to acquire

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