Assessment:1. Business Analysis Report Value: 20% Due date: 22-Mar-2017 Return date: 12-Apr-2017 Length: minimum 2000 Maximum 2500 Submission method options Alternative submission method Task Service Operations The concept of “Service Package” is used in deriving a framework for overcoming the difficulties associated with the intangible nature of services and the active participation of the customer. The framework helps Operations Managers to establish the unique features of a specif …
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