Question 1 of 20

5.0/ 5.0 Points

All of the following are legs of the Three-Legged Stool of Total Quality EXCEPT:

A. measures.

B. people.

C. processes.

D. customer focus.

Feedback: Page 5

Question 2 of 20

5.0/ 5.0 Points

According to _________, organizations should concentrate their energy on eliminating the vital few sources that cause the majority of problems.

A. the cycle of process improvement

B. the Pareto Principle

C. Deming’s Fourteen Points

D. the integrated strategic focus

Feedback: Page 13

Question 3 of 20

0.0/ 5.0 Points

Which of the following countries is the most competitive country in the world?

A. Germany

B. United States

C. Japan

D. Switzerland

Feedback: Pages 28

Question 4 of 20

5.0/ 5.0 Points

When making comparisons among internationally competing countries, the following indicators are used:

A. standard of living and investment.

B. quality is the key to success.

C. government infrastructure.

D. ability to compete.

Question 5 of 20

5.0/ 5.0 Points

The most common college degree among American CEOs is the:

A. Quality Management.



D. Management and Leadership.

Question 6 of 20

5.0/ 5.0 Points

By __________ the United States was consuming more than it produced and the trend continues to this day.

A. 1960

B. 1970

C. 1980

D. 1990

Feedback: Page 23

Question 7 of 20

5.0/ 5.0 Points

Management-by-accounting encourages __________ cost cutting instead of __________ improvement.

A. low; long-term

B. long-term; short-term

C. long-term; long-term

D. short-term; long-term

Question 8 of 20

5.0/ 5.0 Points

Which of the following statements are considered true concerning the affects of global integration?

A. It has helped fuel economic growth throughout the industrialized world.

B. It can be the Achilles heel of economic growth.

C. Downturns in one country can now have a ripple effect that quickly spreads to other countries.

D. All of the above

Question 9 of 20

5.0/ 5.0 Points

Which of the following certifications is for managers who lead and champion continual-process improvement initiatives?

A. Calibration technician

B. Six Sigma Green Belt

C. Manager of Quality/Organizational Excellence

D. Quality Process Analyst

Question 10 of 20

5.0/ 5.0 Points

According to the Three-Legged Stool of Total Quality, the seat of the stool is(are):

A. people.

B. processes.

C. measures.

D. customers.

Question 11 of 20

5.0/ 5.0 Points

One of the ways __________ can be accomplished is by structuring work that allows employees to make decisions concerning the improvement of work processes within well-specified parameters.

A. aesthetics

B. conformance

C. empowerment

D. peak performance

Feedback: Page 9

Question 12 of 20

5.0/ 5.0 Points

Two U.S. consultants who worked with Japanese managers during that country’s efforts to improve quality in the 1950s were:

A. Juran and Crosby.

B. Deming and Crosby.

C. Deming and Juran.

D. Crosby and Joiner.

Feedback: Pages 11-12

Question 13 of 20

5.0/ 5.0 Points

Customers want an excellent product or service from an organization that also provides:

A. the Deming Cycle.

B. quick fixes.

C. reliable delivery and after purchase support.

D. stamps.

Question 14 of 20

5.0/ 5.0 Points

The __________ summarize(s) the factors that can inhibit transformation to world-class quality.

A. System of Profound Knowledge

B. Seven Deadly Diseases

C. Pareto Principle

D. Deming Cycle

Feedback: Page 11

Question 15 of 20

5.0/ 5.0 Points

The most important key in maximizing competitiveness is:

A. education.

B. human resources.

C. teamwork.

D. government.

Feedback: Page 28

Question 16 of 20

5.0/ 5.0 Points

The __________ certification is for individuals who develop and operate quality control systems, apply and analyze testing and inspection procedures, diagnose and correct quality problems, understand human factors and motivation, understand quality cost techniques, develop and administer management information systems, and audit quality systems.

A. Quality Supervisor

B. Quality Technician

C. Quality Engineer

D. Manager of Quality/Organizational Excellence

Feedback: Page 17

Question 17 of 20

0.0/ 5.0 Points

In order to sit for the __________ certification examination, individuals must have a minimum of eight years of work experience in one or more of the following disciplines: management and leadership, the quality system, product and process design, product and process control, and continuous improvement.

A. Quality Supervisor

B. Quality Technician

C. Quality Engineer

D. Manager of Quality/Organizational Excellence

Feedback: Page 17

Question 18 of 20

5.0/ 5.0 Points

By the early 2000s, Asian companies began adopting __________ as a way to ensure effective environmental management.

A. ISO 9000

B. ISO 14000

C. Benchmarking

D. Defect Frequency Management

Question 19 of 20

5.0/ 5.0 Points

__________ involves meeting or exceeding customer expectations.

A. Fitness for use

B. Quality

C. Performance improvement

D. Empowerment

Feedback: Page 4

Question 20 of 20

5.0/ 5.0 Points

Crosby’s Quality Vaccine consists of three ingredients:

A. equipment standards, performance standards, and Six Sigma standards.

B. management, teamwork, and process improvement.

C. customer expectations, equipment standards, and conformance to specifications.

D. determination, education, and implementation.Category: BusinessGeneral Business

Place your order
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
The price is based on these factors:
Academic level
Number of pages
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more